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Xodrix – Privacy Policy

Xodrix (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also align with international frameworks including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable.This policy outlines how we collect, use, store, and share your personal information through our websites, services, and applications.

This policy outlines how we collect, use, store, and share your personal information through our websites, services, and applications.

1. Who We Are

Xodrix is an Australian-based SaaS platform designed for service-based businesses to manage their websites, CRM, automations, and client engagement.

As a platform provider, we may act as a:

Data Controller: for our business operations, marketing, and customer support

Data Processor: for customer-submitted client data within your Xodrix account

2. What Information We Collect

We may collect the following categories of information:

a) Information You Provide

Name, email, phone number, and company details

Login credentials and support queries

Billing information and subscription history

b) Information We Collect Automatically

IP address, browser type, device IDCookies and session trackingUsage data across our website or app

c) Third-Party or Client Data You Upload

Customer contact detailsBooking history, CRM records, messagesWorkflow and automation data

You are responsible for ensuring you have legal authority to collect and upload third-party data into Xodrix.

3. Why We Collect Your Data

We use your personal data to:

Provide and operate our platform

Manage billing and support

Send updates and service communications

Improve our systems and user experience

Comply with Australian and international laws

4. Legal Basis for Processing

We rely on the following bases for processing:

Consent (e.g., marketing communications)Contractual necessity (e.g., providing access to our platform)Legal obligations (e.g., invoicing, compliance)Legitimate interest (e.g., platform improvements)

5. Cookies & Tracking

We use cookies and similar technologies to:

Maintain your session and preferences

Analyse site traffic and performance

Run targeted marketing campaigns

You can manage cookie preferences through your browser or device settings.

View our Cookie Policy

6. Disclosure of Your Data

We may share your data with trusted service providers:

Cloud hosting & database providers

Payment processors (e.g., Stripe, PayPal)

Email/SMS tools (e.g., SendGrid, Twilio)

Analytics and error tracking platfo

We do not sell your data. All third parties must comply with privacy standards and contractual obligations.

7. Data Storage & Security

Your data is securely hosted in Australia, with backup options in other compliant jurisdictions if required.

We implement:

SSL encryption

Role-based access controls

Secure cloud infrastructure

Ongoing security testing

8. Data Retention

We retain your data:

As long as your account remains active

As required to comply with tax, billing, and legal requirements

Until you request deletion (see Section 10)

9. International Data Transfers

If we store or process data overseas, we ensure that the transfer is protected using appropriate safeguards (e.g. Standard Contractual Clauses, contractual agreements, or certifications).