Support That Scales With You.

From setup to scaling, you’re never alone. Our support, training, and resources are designed to help you get the most out of Xodrix — every step of the way.

Real Help. Real Humans. Real Results.

We know adopting a new platform can be overwhelming — which is why we’ve built a full support ecosystem around your success.

Whether you're just getting started or launching your own SaaS version, our team is here to help you win.

Features

1 - Dedicated Support

Channels

Fast responses from knowledgeable humans who know the system inside out.

  • Live Chat Support (business hours)

  • Email Ticket System

  • Phone Support (Growth+ and Enterprise)

  • Priority Queue for Pro & Franchise Plans

2 - Knowledge Base & Documentation

Centralize all your conversations into one 2-way inbox.

  • Step-by-step articles and video guides

  • Searchable library by feature, use case, and role

  • Regularly updated with the latest workflows

3 - Training

& Onboarding

Learn how to use Xodrix effectively — and train your team too.

  • Guided Onboarding for new clients

  • Live weekly training sessions (topics vary)

  • Optional 1-on-1 setup walkthroughs

  • Certification Programs (Coming Soon)

4 - Community

& Collaboration

Learn from others, share your wins, and grow together.

  • Private Facebook & LinkedIn Groups

  • User Spotlights & Showcases

  • Share automations, templates, and wins

  • Direct Q&A with the Xodrix team

5 - Customisation

& Integration Help

Trigger campaigns, auto-tag contacts, or sync audiences.

  • Custom-Branded Client Portal

  • Your Domain, Your Brand

  • SaaS Billing Engine (Stripe-Connected)

  • Automated Provisioning of Sub-Accounts

  • Franchise Tools & Lead Routing

  • Mobile App Creation & White-Label Management

6 - Continuous Improvement

& Updates

We’re building Xodrix with you not just for you

  • Weekly platform improvements

  • Feature roadmap with user voting

  • Transparent changelogs

  • Bug reports and fix tracking

Support Tiers by Plan

Starter

Email & Knowledge Base

Growth

Live Chat Support

Pro

Phone Support & Integration Help

SaaS / Franchise

Dedicated Success Manager

Why Our Clients says?

Xodrix helped us with every step

I’ve used platforms with great features but zero support. Xodrix is different — they guided us through setup, answered every question, and even helped us map custom automations.

— NDIS Consultant, Australia

You don’t just get a platform. You get a partner.

Explore our support options or reach out directly. We’re here for you, always.

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